FAQs

Q1: What exactly is a Taylord Ticket?

A Taylord Ticket is a custom-designed, premium-printed souvenir ticket made to commemorate your favorite memory — whether it's a concert, a big game, a comedy show, a Broadway musical, or any live event. Think of it as a frame-worthy keepsake that captures all the details of a moment you never want to forget. Every ticket is designed from scratch around YOUR specific event. These are not templates — each one is a unique piece of art.

Q2: What information do I need to provide?

When you place your order, we'll need the following details:

  • Event or artist/performer name
  • Date of the event
  • Venue name and city
  • Section, row, and seat numbers (if applicable)
  • Ticket type (General Admission, VIP, Front Row, etc.)

The more details you give us, the more personalized your ticket will be. If you're not sure about certain details like seat numbers, no worries — we can work with what you have.

Q3: How long does it take to receive my order?

Each ticket is handmade to order, so please allow 7–10 business days for design and printing. After that, standard shipping typically takes an additional 3–5 business days within the US.

Need it sooner? Reach out to us through our Contact page and we'll do our best to accommodate rush requests when possible.

Q4: Will I get to see a proof before it ships?

Yes! We send a digital proof to your email before we print. You'll have the chance to review the design and request any changes before we go to press. We want you to love it as much as we do.

Q5: Can I make changes after I place my order?

If you need to update any details (like a typo in the venue name or a date correction), just email us as soon as possible. We can make changes anytime before your ticket goes to print. Once printing has started, we're unable to make modifications.

Q6: What are the tickets made of?

Every Taylord Ticket is printed on thick, premium 12pt matte cardstock. This gives it a substantial, high-quality feel — not flimsy like a regular printout. The 3" x 7" size is perfect for framing, displaying on a shelf, or tucking into a scrapbook.

Q7: Do you sell frames?

We don't currently sell frames, but our 3" x 7" tickets fit beautifully in standard panoramic or ticket stub frames. You can find great options on Amazon or at any craft store — search for "ticket stub frame" or "3x7 frame." We may offer frames in the future, so stay tuned!

Q8: Is this an official event ticket?

No. Taylord Tickets are custom-made commemorative souvenir designs. They are not official event tickets and are not affiliated with, endorsed by, or sponsored by any artist, performer, venue, team, festival, or organization. All trademarks are the property of their respective owners. These are keepsakes made to celebrate your personal memories.

Q9: Can I order tickets for a group?

Absolutely! If you and your friends went to a concert together or your family was at the big game, we can create matching tickets for everyone. Just place an order for each ticket you need, or contact us if you'd like to discuss a group order. We also offer discounts on multi-ticket orders — reach out for details.

Q10: What if I'm not happy with the design?

Your satisfaction matters to us. When you receive your digital proof, you can request revisions until the design is just right. Because each ticket is custom-made specifically for you, we're unable to accept returns on printed tickets. However, if there's a printing error or damage during shipping, we'll make it right — just contact us within 7 days of delivery.

Q11: Do you ship internationally?

Currently, we ship within the United States. International shipping may be available in the future. If you're outside the US and interested in ordering, reach out to us through our Contact page and we'll see what we can do.

Q12: What makes Taylord Tickets different from other souvenir tickets I've seen online?

Every Taylord Ticket is designed individually by hand — we don't use cookie-cutter templates or auto-generators. Each ticket is crafted to match the specific vibe, colors, and feel of your event. We also print on premium 12pt matte cardstock (not regular paper), and every order goes through a proof approval process so you know exactly what you're getting. We've earned 500+ five-star reviews on Etsy because we genuinely care about getting every detail right.

Q13: I want to surprise someone — can I use their event details even if I wasn't there?

Of course! Many of our customers order tickets as surprise gifts. As long as you have the event details (artist, date, venue, etc.), we can create the ticket. You don't need to have attended the event yourself. It's one of our most popular gift ideas for anniversaries, birthdays, and holidays.

Q14: How do I contact you?

You can reach us through our Contact page. We typically respond within 24 hours.

birthdays, and holidays.

Q15: Are you affiliated with any teams or leagues?

No. We are an independent design studio, not affiliated with any professional leagues, teams, or organizations.